Privacy Policy

Last Updated: August 4, 2026

Lagna Labs Co., Ltd. (บริษัท ลัคนา แล็บส์ จํากัด) ("Lagna," "we," "us," "our") is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, store, use, and disclose information when you use our mobile application Lagna (the "App"), our website lagnalabs.app (the "Website"), and related services (collectively, the "Services").

This Privacy Policy is part of, and incorporated by reference into, our Terms of Service at https://lagnalabs.app/terms. By using our Services, you agree to the practices described in this Privacy Policy.

Data controller. For the purposes of the EU/UK General Data Protection Regulation ("GDPR") and similar laws, the data controller is Lagna Labs Co., Ltd., 75/8 Grand Crystal, Praditmanutham Road, Nuanchan, Buengkum, Bangkok 10230, Thailand.

Contact. For any questions or to exercise your privacy rights, contact us at contact@lagnalabs.app.

We Do Not Sell Personal Information

We do not sell your personal information, and we do not share your personal information for targeted or cross-context behavioral advertising.

Information We Collect

Information you provide to us

• Account information: your email address and password (passwords are handled by our authentication provider and are never visible to us in plain text).
• Birth information: your date of birth, time of birth, place of birth, and gender. This information is essential to the Services — it is the input from which your astrological chart and readings are generated. We cannot provide the Services without it.
• Questions and inputs: questions you submit to interactive features (such as the Oracle) and any other information you enter while using the Services.
• Communications: information you provide when you contact us for support.

Information about other people

Our compatibility feature ("Match") allows you to enter another person's birth date, time, place, and gender to generate a compatibility report. We use this information solely to generate the requested report. By providing it, you confirm that you are entitled to do so and, where required by law, that you have the person's permission. If you believe someone has provided us your information without authority, contact us at contact@lagnalabs.app and we will delete it.

Information collected automatically

When you use our Services, we and our service providers may automatically collect device and usage information, such as your IP address, device type and operating system, app version, language and time zone, and information about your interactions with the Services (e.g., screens viewed, features used, crashes and errors). We use analytics tools for this purpose (see "How We Share Information" below).

Purchase information

When you make a purchase, payment is processed by the Apple App Store or Google Play. We do not receive or store your payment card details. We receive limited transaction information (such as the product purchased, transaction identifiers, and purchase status) from the app stores and our purchase-management provider so that we can deliver what you bought and restore your purchases.

How We Use Information

We use the information we collect to:

• Generate your astrological chart, readings, reports, and other content — including by sending your birth information and questions to our AI provider for content generation (see below);
• Create, maintain, secure, and service your account, including restoring your content and purchases when you log in on a new device;
• Process and fulfill purchases;
• Respond to your inquiries and provide customer support;
• Analyze usage to maintain, improve, and develop the Services, and to diagnose and fix technical issues;
• Send service-related communications (e.g., account confirmation, password reset, material changes to the Services or these terms);
• With your consent where required, send you newsletters or marketing communications, which you can opt out of at any time via the unsubscribe link or by contacting us;
• Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms; and
• Comply with legal obligations.

AI-generated content. Our readings and reports are generated by artificial intelligence. To generate your content, we transmit the relevant inputs (such as your birth chart data and, for interactive features, your questions) to our AI provider, Anthropic, which processes them on our behalf to return the generated text. Under our agreement with Anthropic and its applicable commercial terms, inputs submitted via its API are not used to train its models.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.

How We Share Information

We do not sell your personal information. We share personal information only as follows:

• Service providers (processors). We share information with vendors who process it on our behalf and under our instructions to run the Services, including:
• Supabase — authentication and database hosting (our primary data store);
• Anthropic — AI content generation, as described above;
• Render — backend processing infrastructure;
• RevenueCat — in-app purchase management and entitlement tracking;
• Apple / Google — payment processing and app distribution (acting under their own terms for payment data);
• Analytics providers — aggregated and device-level usage analytics as described above.
• Legal compliance and protection. We may disclose information in response to lawful requests by public authorities, to comply with legal obligations, to enforce our Terms, or to protect the rights, property, or safety of Lagna, our users, or others, including for fraud prevention.
• Business transfers. If Lagna is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its assets, information may be shared with the relevant parties before and after the transaction, subject to this Privacy Policy.

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose.

International Data Transfers

We are a Thai company, and our service providers store and process data in several countries. Your information is primarily stored on infrastructure located in Singapore (Supabase), and is processed by providers located in the United States and elsewhere (including Anthropic, Render, and RevenueCat).

If you are located in the European Economic Area, the United Kingdom, or Switzerland, your personal information will be transferred to countries that may not provide the same level of data protection as your home jurisdiction. Where required, we rely on appropriate safeguards for such transfers, such as the European Commission's Standard Contractual Clauses (and the UK equivalent) entered into with our service providers, or transfers to jurisdictions covered by adequacy decisions. You may contact us for more information about these safeguards.

Data Retention

We retain your personal information for as long as your account exists and as necessary to provide the Services. Generated readings and reports are retained with your account so that they can be restored across devices. When you delete your account, we delete your personal information, except where retention is required or permitted by law (e.g., transaction records for tax and accounting purposes) or where information has been de-identified. Backup copies may persist for a limited period before being purged in the ordinary course.

Deleting Your Account and Data

You can delete your account and data at any time, regardless of where you are located:

1. Open the Lagna App;
2. Go to Settings;
3. Select Delete Account and confirm.

If you are unable to delete your account through the App, email us at contact@lagnalabs.app with the subject line "Delete My Account" from the email address linked to your account. We may need to verify your identity before processing the request.

Security

We implement technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access — including encryption in transit, access controls, and row-level security on our database. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our Services are not directed to, and may not be used by, anyone under the age of 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a person under 18, contact us at contact@lagnalabs.app and we will delete it.

Your Privacy Rights

If you are in the EEA, UK, or Switzerland

Our legal bases for processing your personal information are:

• Performance of a contract — providing the Services you signed up for, including generating your readings from your birth information and fulfilling purchases;
• Legitimate interests — securing and improving the Services, preventing fraud and abuse, and analytics, balanced against your rights;
• Consent — where we rely on it (e.g., marketing communications), which you may withdraw at any time; and
• Legal obligations — such as accounting and tax requirements.

You have the right, under certain circumstances, to: access your personal information; correct inaccurate information; request erasure; request restriction of processing; receive a portable copy of your information; object to processing based on legitimate interests; and withdraw consent. To exercise these rights, contact us at contact@lagnalabs.app; we may need to verify your identity. You also have the right to lodge a complaint with your local supervisory authority, though we would appreciate the opportunity to address your concerns first.

If you are a resident of certain U.S. states

Depending on your state of residence, you may have the right to: know what categories of personal information we collect, the purposes of collection, and the categories of third parties with whom we share it; access the specific pieces of personal information we hold about you; correct inaccurate information; delete your personal information; receive a portable copy; opt out of sale, sharing for targeted advertising, and certain profiling (we do not engage in any of these); and receive equal service and pricing after exercising your rights.

To exercise these rights, contact us at contact@lagnalabs.app. We will verify your request, and you may use an authorized agent with written authorization. If we decline a request, you may appeal by replying to our decision; if we deny your appeal, we will provide information on contacting your state Attorney General where required.

If you are in Thailand

We process your personal information as a data controller under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). Our legal bases for processing are the same as described above for EEA/UK users — principally performance of our contract with you (providing the Services, generating your chart and readings, processing purchases), our legitimate interests (security, fraud prevention, and improving the Services), and your consent where we rely on it (such as for marketing communications).

Consent. Where we rely on consent — for example, for marketing communications, or for any processing that is not necessary to provide the Services you request — we will ask for it clearly and specifically, separate from other terms, and you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

You have the right, under the PDPA, to:

• be informed of the details of collection, use, and disclosure of your personal data;
• access and request a copy of your personal data;
• request correction of inaccurate or incomplete data;
• request erasure, destruction, or anonymization of your data;
• request restriction of processing in certain circumstances;
• request data portability to another controller, where technically feasible;
• object to processing carried out on the basis of legitimate interests or for direct marketing; and
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at contact@lagnalabs.app. We may need to verify your identity before acting on your request, and we will respond within the timeframe required by the PDPA. If you believe we have not handled your personal data in accordance with the PDPA, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

Do Not Track

Our Services do not currently respond to browser "Do Not Track" signals.

Third-Party Links and Services

The Services may contain links to third-party websites and services (including the Apple App Store and Google Play). This Privacy Policy applies only to our Services; we are not responsible for the privacy practices of third parties, and we encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date of the most recent update appears at the top. If we make material changes, we will notify you through the Services or by other reasonable means before the changes take effect. Your continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Us

Lagna Labs Co., Ltd. 75/8 Grand Crystal, Praditmanutham Road, Nuanchan, Buengkum, Bangkok 10230, Thailand Email: contact@lagnalabs.app